Sr. Customer Accounts Executive

SynapseIndia is one of the top I.T. outsourcing companies based out of Noida with clients across the globe. With expertise of more than two decades, we have worked with both large brands as well as startups. Thousands of startups to large enterprises have achieved business goals with our effective software, web, mobile app development and design services. 
SynapseIndia is an equal opportunity employer and provides a great working environment with opportunity of working with overseas clients in Indian working hours.
We are located in Noida SEZ, within 10 minutes’ walk to nearest metro station.

 

Why work with us?

  • Opportunity to work with international clients.
  • Continuous learning on emerging technologies.
  • Structured environment with industry leading CMMI level-3 compliant processes.
  • Employee Benefits- Employee Engagement activities, Work-Life Balance 

Who are we looking for?

  • Designation- Senior Customer Accounts Executive
  • Skill(s)- Customer Advocacy
  • Experience Range- 4-6 years                               

What is the work?

  • Co-ordinating with the development team to ensure the regular deliveries are sent to the client.
  • Doing follow ups with the development team to make sure the work on the project is going as per the agreed scope of work.
  • Doing follow ups with the clients to ensure the project is running and receiving payments as per the agreed terms.
  • Communication with client over emails/call/text to check on the project health.
  • In case there is any internal / external discrepancies then the same need to be escalated further level, well within the time frame.

What skills and experience are we looking for?

  • A Team player having a blend of excellent solution provider.
  • Excellent Written and oral communication skills.
  • Exposure to Direct Client interaction/communication and Project Coordination for International clients.
  • Prior Experience as an account manager/account executive in an IT based organization is preferred.

 

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