Senior Customer Accounts Manager
SynapseIndia is one of the top I.T. outsourcing companies based out of Noida with clients across the globe. With expertise of more than two decades, we have worked with both large brands as well as startups. Thousands of startups to large enterprises have achieved business goals with our effective software, web, mobile app development and design services.
SynapseIndia is an equal opportunity employer and provides a great working environment with opportunity of working with overseas clients in Indian working hours.
We are located in Noida SEZ, within 10 minutes’ walk to nearest metro station.
Why work with us?
- Opportunity to work with international clients.
- Continuous learning on emerging technologies.
- Structured environment with industry leading CMMI level-3 compliant processes.
- Employee Benefits- Employee Engagement activities, Work-Life Balance
Who are we looking for?
- Role Designation- Senior Customer Accounts Manager
- Skill(s)- Customer Advocacy
- Experience Range- 4-6 years
What is the work?
- Co-ordinating with the development team to ensure the regular deliveries are sent to the client.
- Chasing development team to make sure the work on the project is going as per the agreed scope of work.
- Chasing client to ensure the project is running and receiving payments as per the agreed terms.
- Communicating with client over emails/call/text to check the project health.
- In case there is any internal / external discrepancies then the same need to be escalated further level, well within the time.
What skills and experience are we looking for?
- The person should be able to provide consultancy to the Clients on the additional services they can take up from our IT service basket.
- An earlier exposure to up selling and cross selling would be preferred.
- Should possess experience in international sales, he/she should be comfortable with working during extended hours (IF REQUIRED).
- Should be capable of working independently to handle leads, should possess experience with handling estimations along with the technical teams.
- Should be having good know how of web development technologies, open source solutions, mobile solutions.
- Should have excellent interpersonal skills to interact with all the parties involved.
- To interact with leads and bring them to a logical conclusion, therefore excellent communication skills are a must.
- Experience of working with an IT based organization is a must.
- Will be responsible for doing Client Meetings, Functional Requirement Transforms, Project Planning (Maintaining and monitoring project plans, project schedules, work hours, execution, tracking etc).
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