Head (Customer Accounts)

SynapseIndia is one of the top I.T. outsourcing companies based out of Noida with clients across the globe. We are 20+ years old organization and with expertise of more than two decades, we have worked with both large brands as well as startups. 

 

Why work with us?

• We are Microsoft Gold partner, Google partner, Shopify partner company with certified professionals.
• SynapseIndia is an MNC having clients and employees all over the world.
• SynapseIndia has 500 IT professionals and has plan to hire more than 500 more developers in the next 5 months.
• We have structured environment with industry leading CMMI level-5 compliant processes.
• Several IT professionals joined as developers/programmers and now they are leading a team.
• Salaries are always paid on time, from the time company started till date, there has never been a delay.
• Developers get an exposure to interact with international clients (Majorly USA clients) at a very early stage in career.
• Despite market conditions, we have not laid off people.
• Office timings are from 9:30 AM to 6:30 PM.  2nd and last Saturday of every month is off for everyone.

 

Who are we looking for?

Designation-Head (Customer Accounts)
Experience Range-5+ years

What is the work?

• Serve as the lead point of contact for all customer account management matters
• Would be responsible for a team of 4-5 customer account Managers
• Build and maintain strong, long-lasting client relationships
• Should be able to check and pre-empt any probable escalation from the existing clients.
• Escalate and get solutions for the probable escalation from the Platform Managers
• Tenacity to follow up each client escalation to satisfactory closure
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Develop new business with existing clients and/or identify areas of improvement to meet UPSELL and cross sell Targets
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities
• Assist with challenging client requests or issue escalations as needed

 

What skills and experience we are looking for?

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with Web development industry.
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Note: Work from office